Refund policy

At Topworxswitchbox.com, a trading division of Actuation Valve & Control Limited, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we have outlined our return and refund policy below.

Returns

If you wish to return an item, you must notify us within 14 days of receiving the product. The item must be unused, in its original packaging, and in the same condition as when you received it. Please follow these steps to initiate a return:

  1. Contact our customer service team at sales@actuationvalve.com with your order details and the reason for the return.
  2. Upon approval, you will receive a return authorisation number and further instructions on how to return the item.
  3. Ensure that the product is securely packaged to prevent any damage during transit.

Please note that customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a faulty or damaged product, please contact us at sales@actuationvalve.com for further assistance.

Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or special-order products
  • Any product that has been used, installed, or altered
  • Products not purchased directly from Topworxswitchbox.com

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact our customer service team within 48 hours of receiving the item. We will arrange for the return and replacement of the product at no additional cost to you.

Thank you for choosing Topworxswitchbox.com. We value your business and are committed to providing you with the highest quality products and services.