Shipping policy

TopWorxSwitchbox.com, a trading division of Actuation Valve & Control Ltd, is committed to providing prompt and reliable shipping to ensure your orders reach you in perfect condition and on time.

Shipping Destinations:

We offer shipping across the United Kingdom and internationally. For international orders, please note that additional customs fees or taxes may apply based on the destination country’s regulations, which will be the responsibility of the customer.

Processing Time:

  • Orders placed before 12 PM (GMT) Monday to Friday will be processed and dispatched the same day for stock items.
  • Orders placed after 12 PM (GMT) or during weekends and public holidays will be processed on the next working day for stock items.
  • Please allow 1-2 business days for order processing during peak periods for stock items.

Shipping Methods:

We offer a variety of shipping options based on your location and preferences:

  • Standard UK Delivery: Typically 1-3 business days.
  • Next Day UK Delivery: Available for orders placed before 12 PM (GMT).
  • International Shipping: Delivery times vary based on destination, typically 5-10 business days for most international locations.

Shipping Costs:

  • UK Next Day Delivery: £14.99
  • International Shipping: Costs are calculated at checkout based on the delivery location and the size of the order.

Order Tracking:

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number to monitor the progress of your shipment.

Customs and Duties (International Orders):

For international deliveries, customs duties, taxes, and any additional fees charged by the destination country are the responsibility of the customer. Please check with your local customs office for more information regarding any applicable fees.

Delivery Issues:

If your package arrives damaged or you experience issues with the delivery, please contact us immediately at sales@actuationvalve.com so we can assist in resolving the issue as quickly as possible.

Contact Information:

For any inquiries regarding shipping, please contact our support team at:

  • Email: ales@actuationvalve.com
  • Phone: 0151 547 1221
  • Business Hours: Monday to Friday, 9 AM to 5 PM (GMT)